How do I pay for my order?

All orders on the website are purchase orders. We custom build all Xylosynth instruments, so after a purchase order has been submitted, a DigPercussion representative will contact you to confirm your specifications, and process your order. You will never be charged on our site.

When will my Xylosynth be delivered?

We try to dispatch within 4 weeks of date of order. Transit time varies according to where you are in the world, from next day (US) up to 5 days. You will be given a notification and shipping information once your Xylosynth has been shipped.

Where can I find manuals for my Xylosynth?

You can download all of the manuals for the 2 Xylosynth directly from our website HERE.

How does the sustain pedal work?

The sustain pedal is just a ‘normally open’ pedal. When depressed the notes sustain, when the pedal is released the notes stop sustaining. Our sustain pedal is very good quality, 14″ long and easy to find on the floor. However, you don’t have to buy our pedals, any ‘normally open’ pedal will work with the Xylosynth.

Does the Xylosynth come with sounds?

The standard Xylosynth has no internal sounds. There is a ‘midi out’ socket for you to access sounds from most devices with a ‘midi in’ such as a sound module. The new Mk7 has USB communication for easy connection to laptop/device based sounds. We can add our internal sounds if you want. They are of average quality but inexpensive and very easy to start with and they do not stop you from accessing external sounds at any time.

What’s the difference between the Bubinga, Birch and Stained Birch keys?

The solid hardwood Bubinga keys are similar in appearance to traditional Rosewood. Slightly denser than the Birch they have a certain ‘gravitas’ when struck, although the difference is slight. Like any solid wood keys they should not be left next to radiators or left out to suffer large changes in temperature or humidity. Cover at night if left in large auditoria or theatres. The Birch/Stained Birch keys are a laminated hardwood and slightly more sensitive when struck although the difference is slight. The Birch keys are easier to make and are accordingly less expensive. They are polyeurathane coated and not so temperature and humidity sensitive so you can rest easy about day to day care. The Stained birch are a less expensive option for a traditional look.